Terms of service
HQ Prints – Wholesale Terms of Service
StartingEffective Date: [September 11th 2026 ]
By placing a wholesale order with HQ Prints (“HQ Prints,” “we,” “us,” “our”), the purchasing business (“Retailer,” “Buyer,” “you”) agrees to the following Wholesale Terms of Service.
1. Wholesale Eligibility
Wholesale pricing is available to approved retail businesses only. HQ Prints reserves the right to approve, deny, or revoke wholesale access at any time.
2. Minimum Order Requirement
The minimum wholesale order is 50 units.
Additionally, there is a minimum quantity of 6 pieces per style per item. Retailers must order at least 6 pieces of each individual style they select.
Micro Mini Bags containing 100 pieces are considered 1 item for purposes of the minimum order requirement. The 100 pieces inside a Micro Mini Bag do not count as 100 separate items toward the 50-unit minimum.
Any order placed with fewer than 50 total units, or fewer than 6 pieces of an individual style per item, will be canceled. No exceptions.
If an order is placed below the minimum order requirement and is canceled for failing to meet the minimum requirements, the payment will not be refunded. The amount paid will instead be issued as HQ Prints store credit for use toward future wholesale orders.
3. Order Production & Shipping Time
All wholesale orders are made to order. Orders typically ship within 1–3 weeks after payment is received and the order is confirmed, excluding busy seasons.
Busy months include, but are not limited to:
March | June | August
Retailers are required to text Matthew at 970-702-3741 before placing an order during busy seasons to receive an accurate estimated turnaround time (ETA).
HQ Prints is not responsible for delays resulting from a Retailer placing an order without first confirming the current lead time.
4. Orders Cannot Be Edited or Canceled
All wholesale orders are final once the order is placed. Orders cannot be edited, changed, modified, or canceled after they have been placed.
This includes changes to products, quantities, styles, colors, shipping information, or any other portion of the order.
Retailers are responsible for carefully reviewing their order before submitting it and are responsible for ensuring that all products, quantities, styles, shipping information, and other order details are correct before placing the order.
Placing an order constitutes the Retailer’s acceptance of these Terms of Service and confirmation that the order is correct.
HQ Prints is not required to approve or accept any request to change or cancel an order after it has been placed.
5. Payment Terms
Retailers may choose one of the following payment options:
Full Payment:
100% of the order total is paid at the time of purchase.
Deposit Option:
A 25% deposit is due when the order is placed. The remaining balance is due once the order is completed and ready to ship. HQ Prints will contact the Retailer using the email or phone number on file to collect final payment.
All deposits are non-refundable.
Once a deposit has been paid, the Retailer may not cancel the order or request a refund of the deposit for any reason.
If the Retailer fails or refuses to pay the remaining balance after the order has been completed and is ready to ship, the 25% deposit will not be refunded. The deposit remains non-refundable regardless of whether the Retailer chooses not to complete payment or take delivery of the order.
6. Storage Fees for Unpaid Orders
Once an order is completed and boxed, HQ Prints will contact the Retailer using the email or phone number on file to notify the Retailer that the order is completed, boxed, and ready for final payment and shipment.
The Retailer will have 7 calendar days from the date of the first notification to submit the remaining payment.
If the remaining balance has not been paid in full after the 7-calendar-day period, the $100 per day storage fee will begin on the 8th calendar day following the first notification.
A storage fee of $100 per day will be charged for each calendar day the order remains unpaid and stored at HQ Prints.
The $100 daily storage fee will continue to accrue every day until the remaining order balance and all accumulated storage fees are paid in full.
Orders will not ship until all balances and storage fees are paid in full.
Failure or refusal to pay the remaining balance does not cancel the Retailer’s payment obligation and does not make any deposit refundable.
7. Shipping & Risk of Loss
Shipping costs are the responsibility of the Retailer unless otherwise stated.
Responsibility for the shipment transfers to the Retailer once the order leaves HQ Prints. HQ Prints is not responsible for carrier delays, lost packages, or damage occurring after shipment.
Retailers are responsible for inspecting shipments promptly upon delivery.
8. Damaged or Defective Items
Claims are limited to items that are damaged during shipping from HQ Prints to the Retailer.
All shipping-damaged items must be reported within 7 days of delivery. Claims submitted after 7 days will not be eligible for credit.
Photo documentation is required for all shipping-damage claims.
HQ Prints does not provide credit, refunds, or replacement items for products returned by a Retailer’s customer, including products that a Retailer’s customer claims are defective, damaged, unwanted, or otherwise unsatisfactory.
Customer returns are the sole responsibility of the Retailer and are not considered a valid damage claim under these Terms of Service.
Damage that occurs after delivery, damage caused by handling, storage, display, resale, customer use, customer misuse, or any other damage not caused during shipping from HQ Prints is not eligible for credit.
Approved shipping-damage claims are handled at the discretion of HQ Prints.
9. Returns, Refunds & Store Credit
All payments made to HQ Prints are final. Cash refunds are not offered.
All deposits are non-refundable.
Orders cannot be canceled, edited, or modified after they are placed.
Approved refunds are issued only in the form of store credit for future orders with HQ Prints. Store credit has no cash value and is non-transferable.
A Retailer’s failure or refusal to pay the remaining balance on an order does not create a right to a refund of any deposit already paid.
10. Net 30 & Net 60 Payment Terms
Net 30 and Net 60 payment terms are available only to select qualifying Retailers and are subject to approval by HQ Prints.
Retailers interested in applying for Net 30 or Net 60 payment terms must email hqprintsllc@gmail.com to request and submit a payment terms application.
Submitting a payment terms application does not automatically mean the Retailer has been approved for Net 30 or Net 60 terms.
The Retailer must wait for written confirmation from HQ Prints stating that the payment terms application has been approved before placing orders using Net 30 or Net 60 terms.
HQ Prints reserves the right to approve, deny, modify, suspend, or revoke Net 30 or Net 60 payment terms at any time.
Retailers who have not received written approval from HQ Prints must pay for orders according to the standard payment terms outlined in these Terms of Service.
Any invoice issued under approved Net 30 or Net 60 terms must be paid in full by the payment due date stated on the invoice.
11. Product Use & Liability
Retailers agree to sell products as received and to follow all applicable local, state, and federal laws.
HQ Prints is not responsible for misuse of products after sale, damage occurring after delivery, or claims made by a Retailer’s customers.
12. Termination of Wholesale Access
HQ Prints reserves the right to cancel orders or terminate wholesale relationships at any time due to violation of these terms, non-payment, or misuse of the HQ Prints brand.
Termination of wholesale access does not eliminate or reduce any outstanding payment obligation owed to HQ Prints.
13. Agreement to Terms
By placing a wholesale order with HQ Prints, the Retailer confirms that they have read, understood, and agreed to these Wholesale Terms of Service.
By completing a purchase, the Retailer agrees that:
- The minimum wholesale order is 50 units.
- A minimum of 6 pieces per style per item is required.
- Micro Mini Bags containing 100 pieces count as 1 item, not 100 individual units, toward the minimum order requirement.
- Orders cannot be edited, changed, modified, or canceled once placed.
- All payments are final.
- All deposits are non-refundable.
- Failure or refusal to pay a remaining balance does not make a deposit refundable.
- Shipping-damage claims must be submitted within 7 days of delivery and require photo documentation.
- Credits for damages are limited to damage occurring during shipping from HQ Prints to the Retailer.
- HQ Prints does not provide credit for customer returns or products returned by the Retailer’s customers.
- The Retailer is responsible for reviewing and confirming the accuracy of their order before placing it.
- During busy seasons, the Retailer is responsible for texting Matthew at 970-702-3741 before placing an order to confirm the current estimated lead time.
- Net 30 and Net 60 payment terms require prior written approval from HQ Prints.
- Storage fees begin on the 8th calendar day following the first notification that an order is completed, boxed, and ready for final payment if the remaining balance has not been paid in full.
Placing an order constitutes the Retailer’s acceptance of these Wholesale Terms of Service.
14. Changes to Terms of Service
HQ Prints LLC reserves the right to change, modify, add to, or remove any portion of these Terms of Service at any time without notice.
It is the Retailer’s responsibility to review the current Wholesale Terms of Service for any updates or changes before placing an order.
By placing an order with HQ Prints, the Retailer acknowledges that they are responsible for reviewing the current version of these Terms of Service and agree to be bound by the version in effect at the time the order is placed.