Terms of service

HQ Prints – Wholesale Terms of Service

Effective Date: [Insert Date]

By placing a wholesale order with HQ Prints (“HQ Prints,” “we,” “us,” “our”), the purchasing business (“Retailer,” “Buyer,” “you”) agrees to the following Wholesale Terms of Service.

1. Wholesale Eligibility

Wholesale pricing is available to approved retail businesses only. HQ Prints reserves the right to approve, deny, or revoke wholesale access at any time.

2. Minimum Order Requirement

The minimum wholesale order is 30 units.

Any order placed with fewer than 30 total units will be canceled. No exceptions.

3. Order Production & Shipping Time

All wholesale orders are made to order. Orders typically ship within 1–3 weeks after payment is received and the order is confirmed, excluding busy seasons.

Busy months include, but are not limited to:

March | June | August

Retailers are encouraged to contact HQ Prints prior to ordering during busy seasons for a more accurate estimated turnaround time (ETA).

4. Payment Terms

Retailers may choose one of the following payment options:

Full Payment:

100% of the order total is paid at the time of purchase.

Deposit Option:

A 25% deposit is due when the order is placed. The remaining balance is due once the order is completed and ready to ship. HQ Prints will contact the Retailer using the email or phone number on file to collect final payment.

5. Storage Fees for Unpaid Orders

Once an order is completed and boxed, final payment is required. If final payment is not received after multiple attempts to contact the Retailer, a storage fee of $100 per day will be charged for each day the order remains unpaid. Orders will not ship until all balances and storage fees are paid in full.

6. Shipping & Risk of Loss

Shipping costs are the responsibility of the Retailer unless otherwise stated. Responsibility for the shipment transfers to the Retailer once the order leaves HQ Prints. HQ Prints is not responsible for carrier delays, lost packages, or damage occurring after shipment.

7. Damaged or Defective Items

All damaged or defective items must be reported within 7 days of delivery. Claims submitted after 7 days will not be eligible for credit. Photo documentation is required for all damage claims. Approved claims are handled at the discretion of HQ Prints.

8. Returns, Refunds & Store Credit

All payments made to HQ Prints are final. Cash refunds are not offered. Approved refunds are issued only in the form of store credit for future orders with HQ Prints. Store credit has no cash value and is non-transferable.

9. Product Use & Liability

Retailers agree to sell products as received and to follow all applicable local, state, and federal laws. HQ Prints is not responsible for misuse of products after sale.

10. Termination of Wholesale Access

HQ Prints reserves the right to cancel orders or terminate wholesale relationships at any time due to violation of these terms, non-payment, or misuse of the HQ Prints brand.

11. Agreement to Terms

By placing a wholesale order with HQ Prints, the Retailer confirms they have read, understood, and agreed to these Wholesale Terms of Service in full